When you make an exchange Coinumm OÜ recommends you to follow for the following precautions:

  • Never transfer money to unfamiliar people.
  • If a friend of yours is asking you to transfer money onto a certain account, by contacting you in Telegram, WhatsApp, Skype or any other messaging system that does not allow you to confirm their identity, please сontact him/her over the phone (by voice) to make sure nobody else is acting on your friend’s behalf.
  • Be very attentive while specifying the wallet number. Once you have made a mistake, you will not be able to revoke/return the transaction. Use a wallet that only you have access to it.
  • Coinumm OÜ strongly recommends using wallets with a high level of user trust, for example:
    Electrum, Trezor, Ledger, Blockchain, Trust Wallet, BitGo, KeepKey, etc.
    It is also recommended to enable additional security measures to your wallet such as two-factor authentication (2FA) or multi-factor authentication (MFA).
  • Please note that the only way to pay the order is to do it through our website. We never send our customers any payment directions via email, Telegram, WhatsApp, Skype or any other messaging system, we never dictate them over the phone. If you think we sent you any payment details using the way other than our website, do not use the payment details.
  • If you never submitted a transaction request on our website, don’t pay.
  • Never use payments cards which belongs to someone else to make exchanges in our system. Otherwise you may be accused of money laundering and be sentenced to a long- term imprisonment.
  • Coinumm OÜ strongly suggests against communicating/interacting with the representatives of non licensed trading companies, submitting any personal data or sharing the bank account details. Such actions may result in a permanent loss of the funds, and may compromise the personal details.
  • Exchange platform Coinumm.com provides exclusively cryptocurrency exchange services and neither provide services for virtual currency storage nor store client’s funds (personal wallet must be provided by the customer at order creation moment). Coinumm OÜ never calls or contact its customers to offer any types of investment/brokerage services or financial advice services.

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