FAQ
Coinumm is an instant cryptocurrency exchange that allows you to exchange crypto fast and buy it with several payment methods including a bank card.
HOW CAN I CONTACT YOU?You can contact our support team by e-mail info@coinumm.com or by phone +372 6026506.
1. Create a user profile (https://coinumm.com/en/register)
2. Use a calculator
3. Enter the amount you wish to exchange, choose currency for exchange and select the payment method Visa / MasterCard
4. Select cryptocurrency you wish to receive
5. Check entered information and provide your wallet address
6. Read and agree with the service provider’s user agreement (https://coinumm.com/en/user-agreement)
7. Submit necessary documents for verification and confirm that you agree that your personal data will be processed
8. Enter your bank card details in the appropriate fields and click "Pay"
9. After payment confirmation, the exchange will be processed ASAP
10. You can track the status of exchanges in the "Orders" section
1. Create a user profile (https://coinumm.com/en/register)
2. Use a calculator
3. Enter the amount you wish to exchange, choose currency for exchange and select the payment method SEPA
4. Select cryptocurrency you wish to receive
5. Check entered information and provide your wallet address
6. Read and agree with the service provider’s user agreement (https://coinumm.com/en/user-agreement)
7. Submit necessary documents for verification and confirm that you agree that your personal data will be processed
8. Make a bank transfer to bank details which are shown and click "Confirm" button (Important! It is necessary to provide invoice number in payment details of your made bank transfer)
9. Once your funds are credited in the bank account of Coinumm, cryptocurrency rate will be recalculated and sending will happen ASAP
10. You can track the status of exchanges in the "Orders" section
- upload your documents to verify your identity;
- choose a valid payment method.
The information we request may include certain personal information.
Identity verification:
- copy of your valid passport (spread) or ID card (both sides).
- selfie photo with a valid passport/ID card and a piece of paper on which the current date and “COINUMM.COM” shall be written.
Address verification:
- utility bill or bank statement (not older than 3 months);
- government-issued document confirming your address from official authorities.
Quality check of provided documents:
- all 4 edges of the document are fully visible;
- documents which were masked or altered will not be accepted;
- your document size must not be larger than 5MB.
1. Credit/debit card fee - this is a fee that the payment service takes from Coinumm for processing your payment;
2. Coinumm fee - this is our fee that is taken for providing the service – our revenue.
3. Network fee - is a commission that a blockchain takes from the amount sent in each currency. All transactions that happen on blockchain are charged a fee that miners receive for confirming your transaction.
Buying cryptocurrency:
Processing fee: 4%
Coinumm fee: 4%
Network fee: 0.0006 BTC | 0.005 ETH
Afghanistan, Algeria, Bahamas, Bahrain, Bangladesh, Bolivia, Bosnia and Herzegovina, Botswana, Cambodia, Crimea, Cuba, Ethiopia, Ghana, Iran, Iraq, Iceland, Japan, Kosovo, Kuwait, Lebanon, Libya, Myanmar, Nigeria, North Korea, Oman, Pakistan, Palestine, People's Republic of China, Qatar, Saudi Arabia, Somalia, South Sudan, Sudan, Syria, Tunisia, Uganda, Vanuatu, Yemen, Zimbabwe and United States of America.
Processing fee: 0%
Coinumm fee: 4%
Network fee: 0.0006 BTC | 0.005 ETH
A wallet is a digital place where you can store cryptocurrency coins and tokens. A wallet address is a randomly generated combination of digits and letters that is associated with a particular wallet.
Coinumm does not provide wallet addresses and never stores user deposits. To exchange cryptocurrencies on Coinumm, you need to provide a previously-existing wallet address where you can receive your exchanged currency.
