` Cryptocurrency Exchange Platform For Everyday Use | COINUMM.COM

User agreement

These terms and conditions of the present Agreement constitute a legal and binding agreement between user (hereinafter referred to as the "client", "you") and:

Coinumm OÜ, a company incorporated in Estonia with company registry code 14809797, having and its registered address at Männimäe 1, Pudisoo küla, Kuusalu vald, Harju maakond, 74626 / UAB Coinumm, a company incorporated in Lithuania with company registry code 305987456, having and its registered address at Eišiškių Sodų 18-oji g. 11, LT-02194 Vilnius / CNMM Sp. z o.o., a company incorporated in Poland with a company registry code 52471362, having and its registered address at Piotrkowska 116/52, 90-006, Lodz, Poland (hereinafter both together and separately referred to as the "Coinumm").

The client undertakes to read and to accept all terms the present agreement in full before using the Coinumm services; otherwise the client cannot use the Coinumm services. Use of Coinumm services means full consent of the client with all provisions of the present Agreement.

Coinumm may change terms and conditions from time to time so the client should review them regularly. Your use of this website will be deemed an acceptance of the terms and conditions existing at that time.

Used terms

Website is a set of equipment and software available at the address https://coinumm.com and any of its subdomains providing information to the client and a certain set of services.

Digital Currency (virtual or crypto currencies) are accounting units (or title signs) of various electronic payment systems, symbolizing a certain volume of property rights defined by the rules of the respective payment systems.

Payment System is any system used to settle financial, virtual or crypto transactions through the transfer of monetary value or tokens, and includes the institutions, instruments, people, rules, procedures, standards, and technologies that make such an exchange possible.

Request is information provided by the client to Coinumm indicating the client’s intent to use the services of Coinumm according to the terms established by Coinumm and specified in the request. All parameters and conditions that were not explicitly specified in the request are governed by the present terms and conditions.

Services of Coinumm are transactions related to input and output of crypto currencies, as well as other services, information about which it is located on the website.

1. Provision of services

1.1. Сoinumm business model is to provide services of exchanging a virtual currency against the fiat currency and vice versa.

The client shall know and understand that trading with crypto currencies carries high risks and the possibility of losses to zero. Сoinumm cannot be hold responsible for any losses.

2. Account registration and verification

2.1. You must be 18 years old or older to register and use our service.

2.2. Only one registration per person is allowed. You must keep your registration information up to date.

2.3. You must not, (1) impersonate or try to impersonate another person, (2) disclose your password to anyone else, (3) allow anyone else use your account or (4) use anyone else's account.

2.4. Identity Verification. You agree to provide us with the information we request for the purposes of identity verification and the detection of money laundering, terrorist financing, fraud, or any other financial crime and permit us to keep a record of such information. You will need to complete certain verification procedures before you are permitted to use the Services. The information we request may include certain personal information:

  • copy of your valid passport (spread) or ID card (both sides);
  • proof of address (not older than 3 months);
  • liveness verification

In providing us with this or any other information that may be required, you confirm that the information is accurate and authentic. You agree to keep us updated if any of the information you provide changes. You authorize us to make the inquiries, whether directly or through third parties, that we consider necessary to verify your identity or protect you and/or us against fraud or other financial crime, and to take action we reasonably deem necessary based on the results of such inquiries.

2.5. You are responsible for everything done using your account especially all damages may cause. If you think that someone else may have access to, or be using, your password or account, you must inform us as soon as possible by email [email protected].

2.6. Coinumm has the right to disable any account, if in our opinion you have failed to comply with any of the provisions of these terms and conditions or if any details you provide for the purposes of registering as a user prove to be false.

3. Terms of exchange operations and responsibility of the Parties

3.1. By using the website, the client acknowledges complete legality of his/her activities. The client agrees that any attempt to exchange illegally obtained funds will be judicially or criminally prosecuted to the fullest extent of the law.

3.2. Coinumm reserves the right to deny services to any client without giving any reason.

3.3. Coinumm undertakes to take necessary actions in order to prevent attempts of illegal trade, financial fraud and money-laundering using the services of the website.

3.4. Any complete transaction, as well as any other operation proposed by Coinumm to the client is deemed irrevocable, i.e. cannot be cancelled by the client after its completion and reception of the due sum by the client according to earlier accepted terms of the transaction.

3.5. Coinumm has the right to suspend or cancel the operation in progress if it receives information from the competent bodies about illegality of the client’s possession of Digital Currency or financial assets and/or other information making impossible provision of Coinumm services to the client.

3.6. In case when the impossibility of making a transaction for a previously created order has arisen due to circumstances not related to the functioning of Coinumm or the fault of the client - Coinumm has the right to return the virtual or crypto currency and/or financial means deposited by the client deducted by the commission of Coinumm in this direction of exchange.

3.7. In case of sell operations with crypto currencies the order processing time starts when coins will be deposited to our account. The exchange rate is finally fixed when coins have deposited to our account. For buy operations the exchange rate is fixed at the moment when funds have been deposited to our account.

3.8. Wallet Address. You understand and accept that we shall deliver the purchased Digital Currency to the personal digital wallet address you provide to us with respect to each of your purchase orders. You further understand that once we send you Digital Currency to your Wallet Address, we will be unable retrieve that Digital Currency from your Wallet Address.

3.9. You acknowledge that the Coinumm will not be liable for any error with respect to the instructions you provide.

3.10. Coinumm does not bear any liability for damages, loss of profit and other costs of the client caused by delays, errors, unreachability of payment systems or failures occurring during bank payments or electronic funds transfers.

3.11. The client guarantees that he/she is the owner or has legal grounds to dispose of the sums used in his/her transactions.

3.12. The client undertakes not to tamper with communication flows connected with functioning of website.

3.13. The client agrees that content of the website of Coinumm is protected by the laws on property rights, intellectual property rights and copyrights. Unapproved use of this content is forbidden and illegal.

4. Cost of services

4.1. Tariffs are established by the administration of Coinumm and are published on the website. Administration of Coinumm has the right to change the tariffs without prior notice to anyone.

Buying cryptocurrency:

Processing fee: 4.5%
Coinumm fee: 3.5%
Network fee: 0.0003 BTC | 0.0035 ETH | 3.55 USDT (ERC-20) | 2.5 USDT (TRC-20) | 4 DOGE | 15 TRX | 0.0005 BCH | 0.001 XLM | 0.009 ETC | 0.002 LTC

Processing fee: 3.5%
Coinumm fee: 5.5%
Network fee: Fluctuating

Processing fee: 3.5%
Coinumm fee: 5.5%
Network fee: Fluctuating

Processing fee: 0%
Coinumm fee: 6%
Network fee: 0.0003 BTC | 0.0035 ETH | 3.55 USDT (ERC-20) | 2.5 USDT (TRC-20) | 4 DOGE | 15 TRX | 0.0005 BCH | 0.001 XLM | 0.009 ETC | 0.002 LTC

Processing fee: 11%
Coinumm fee: 3%
Network fee: Fluctuating



Selling cryptocurrency:

Processing fee: 20 EUR
Coinumm fee: 6%

Processing fee: 4.5%
Coinumm fee: 3.5%
Network fee: Fluctuating

Visa / MasterCard
Processing fee: 2 EUR or 2 USD
Coinumm fee: 8%

Processing fee: 4.5%
Coinumm fee: 3.5%
Network fee: Fluctuating

4.2. Paying in currencies other than euros, a currency conversion fee is applied additionally to calculate exchange rate.

5. Credit/Debit card details

5.1. All Credit/Debit card details remain confidential and private. Coinumm does not collect or store your Credit/Debit card information. Our trusted payment gateways use SSL encryption technology to protect your online card information.

5.2. By making Credit/Debit card payments, the cardholder's name must match the name as it appears on your Coinumm account. The use of third party cards is strictly prohibited.

6. Warranty

6.1. The warranty period for the services provided under this user agreement is 48 hours from the moment of acceptance of the Coinumm’s user agreement and payment on the corresponding order.

In case of not sending virtual currency within 48 hours by the Coinumm to the client’s wallet address specified in the order, the client may request the cancellation of the agreement and refund in full. The funds should be returned within 24 hours to the same method of payment in the event of order cancellation.

7. Refund and chargebacks

7.1. Please refer to our Refund Policy for information if you are eligible for refund and/or chargeback.

8.  Third party service provider

The client shall consent to the following provisions:

8.1. Coinumm uses third party services and such third party’s affiliates services which enable you to place monetary deposits and perform transfer of payments within partners website by making use of your existing credit card (as and if available and applicable). Services do not include any additional service, and such third party services do not include providing and/or depositing the applicable Digital Currency into your account.

8.2. Coinumm may share and transfer (including cross border transfer) Personal Information to the third party service provider for the purpose of rendering the services which will be made to partners website via the use of your credit card. The Personal Information will be shared with the third party service provider after you elect to execute such monetary payments by using the services of the third party service provider. For the purpose of this section Personal Information shall include information that identifies or may identify you, including the information submitted by you through the registration form when you subscribe to the website such as your e-mail address, password, country and city and/or information provided through social websites or any other identifying information provided by you while using the services of our website.

8.3. In addition, we may transfer any Non-Personal Information provided by you through your use of the services on our website to the third party service provider in order to allow the third party service provider to perform preliminary examinations of Non-personal Information for the purpose of determining if you are qualified to use the services of such third party service provider, including the history of your transactions on the website which will be provided without any identifying information and solely for the purpose of performing the preliminary examinations.

8.4. You are not obligated by law to provide partner and/or the third party service provider with any Personal Information. You hereby acknowledge and agree that you are providing partner and/or the third party service provider with Personal Information at his/her own free will, for the purposes of rendering the services.

9. Force majeure

9.1. Coinumm is not liable and does not reimburse damages as a result of inadequate performance of its obligations to the client caused by force majeure circumstances. Such circumstances, include in particular: failures; equipment shutdowns or work with power supply failures; acts of God; natural and industrial accidents; acts of terrorism; military operations; civil disorders; acceptance by public authorities, acceptance of laws containing prohibitions or restrictions concerning the activities of Coinumm or related payment system by public authorities, local governments or administrations of payment systems; other circumstances that cannot be reasonably foreseen or prevented in advance and that prevent provision of the services of Coinumm.

10. Disputes resolution

10.1. Disputes and disagreements arising in connection with provision of services by Coinumm to the client are resolved by correspondence.

10.2. In some cases disagreements can be resolved with the assistance of administration of one of the payment systems.

10.3. If it is impossible to settle the arising questions by correspondence, the dispute is resolved according to the current legislation of Lithuania.

11. Personal data

11.1. Please refer to our Privacy Policy for information about how we collect, use and share your personal information.

12. Eligibility

12.1. You are not allowed to access or use the services if you are resident, incorporated or otherwise established in (i) Albania, Algeria, Barbados, Bahamas, Benin, Bolivia, Botswana, Burkina Faso, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, China, Congo, Crimea, Cuba, Democratic Republic of the Congo, Democratic People’s Republic of Korea, Ecuador, Ethiopia, Ghana, Iran, Iraq, Islamic Republic of Afghanistan, Japan, Jamaica, Kenya, Kuwait, Lebanon, Libya, Mali, Mozambique, Myanmar, Nepal, Nicaragua, Pakistan, Panama, Russia, Rwanda, Senegal, Somalia, South Sudan, State of Palestine, Sudan, Syria, Tanzania, Togo, Uganda, Venezuela, Yemen, Zambia, Zimbabwe, Pridnestrovian Moldavian Republic, Donetsk Oblast (Ukraine), Luhansk Oblast (Ukraine), United States of America from the following states: New York (NY), Georgia (GA), Connecticut (CT), New Mexico (NM), Washington (WA), Hawaii (HI), Vermont (VT), Texas (TX), Nevada (NV). (ii) a jurisdiction where it would be illegal according to applicable law for you (by reason of your citizenship, residence or otherwise) to access or use the services (together hereinafter referred to as “Restricted Jurisdictions”). If Coinumm determines that you are accessing the services from any Restricted Jurisdiction, or have given false representations as to your location of incorporation, establishment, citizenship or place of residence, Coinumm reserves the right to close your account with immediate effect.

In connection with the situation that has arisen around Russia and Ukraine, extensive sanctions have been imposed against both the Russian Federation and the Republic of Belarus, some of their citizens, and enterprises. Some Russian and Belarusian banks, as well as their subsidiaries, have also been included in the EU and US sanctions list.

The full list of sanctions can be checked publicly on the EU and OFAC homepage.


If you have any questions relating to these terms and conditions, your rights and obligations arising from these terms and/or your use of the website, the services and your account, please contact us [email protected].

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